Document Managed by Network Operations

How do I request assistance with my University telephone service?

For assistance with University telephone services, contact the Network Operations Center. Service is available during regular operating hours by phone at (732)445-7541 or by email, at voice@rutgers.edu

NEW! Submit a problem report and service requests to the Voice Services group online.  Click HERE to go the HDRTi website and submit a ticket. 

When submitting a request, please include the following information:

• Name
• NetId (username)
• Campus Location
• Department
• Phone number
• Email address
• Description of the issue

If the request is for repair, please take a few moments to visit the “Basic Troubleshooting Checklist” before submitting a trouble report.

---

Frequently Asked Questions

• What are the NOC hours of operation?
• Is there a schedule of fees for telephone/voice issues?
• How do I learn more about my telephone/voice system?
• How do I place an international call?
• Does Rutgers offer conference calling services?
• I am a student in a Residence Hall. Can I still order telephone services?
• I am relocating to another office. Can I take my number with me?
• How can I order a new telephone line?
• What number do I dial for voicemail?
• What are the default call features on a new line?
• How do I submit a request online?

What are the NOC hours of operation?

The NOC is open Monday through Friday, 8:30am to 5:30pm. Issues reported outside of the business hours of operations will be addressed the following business day.

Is there a schedule of fees for telephone/voice issues?

Due to the diversity of University telephone/voice systems and support, fees vary and are associated to service and repair requests on an individual basis. Contact Network Operations for estimates of charges, and/or additional information on submission of payment for telephone/voice issues via the RIAS system.

How do I learn more about my telephone/voice system?

If you need information about your system, contact your local system administrator or Unit Computing Specialist.

If you are not sure who to contact, or if the local contact is not responsible for your system, contact the NOC for assistance.

How do I place an international call?

To place an international call, dial 9-011-countryCode-cityCode-localNumber. For country codes, see: http://www.countrycallingcodes.com.

Does Rutgers offer conference calling services?

Some phone systems support conference calling.

If you need information about you local system, contact your local system administrator or Unit Computing Specialist.

If you are not sure who to contact, or if the local contact is not responsible for your local phone system, contact the NOC for assistance.

For advance conference calling services, Rutgers has contracted with BT Conferencing, http://btconferencing.com/rutgers/index.asp.

I am a student in a Residence Hall. Can I still order telephone services?

Yes. Contact Verizon Residential services to set up telephone service.

I am relocating to another office. Can I take my number with me?

Phone line moves are dependent on where the line exists and the departmental system. Contact the NOC for additional information.

How can I order a new telephone line?

For information on ordering new lines and telephone services, contact the NOC. Fees for services are determined per order.

What number do I dial for voicemail?

Voicemail systems vary from department to department. However if you are on a New Brunswick/Piscataway Centrex system, dial 2-1400 for voicemail. Contact the NOC for additional information.

What are the default call features on a new line?

Call features vary from system to system. New lines are installed with “unrestricted” dial plans. Unrestricted indicates calls may be made or received from anywhere. To activate or remove call features on centrex lines, contact the NOC.

How do I submit a request online?

Voice related service requests and problem reports can be submitted to the Voice Services group via the HDRTi website.  Go to http://hdrti.rutgers.edu/voice and enter a valid netid and password to use the tool. 

Back Voice Services Main