Document Managed by Network Operations
How do I report a network outage?
To report a network outage, disruptions in service, please contact the Network Operations Center. The NOC can be reached by phone at (732)445-7541 or via email, at noc@rutgers.edu.
In order to ensure faster problem resolution, please include the following information in your complaint:
- Name
- Campus Location
- Department
- Phone number
- Email address
- Username
You will also need to give the NOC operators a short description of the problem(s) you may be experiencing. You may be asked to answer questions that may include information on your host, network, or local network contact.
Frequently Asked Questions
- What information do I need to report a dialup problem?
- How do I learn more about my network?
- My department does not have a network liaison, what group can I contact concerning network problems?
- How do I request an upgrade for my network connection?
- How do I request new network space, or an expansion of my current network allocation?
- How do I add a host to DNS?
- How do I update my Host DNS information?
- How can I have access to make DNS changes for my subnet(s)?
- How can I get network announcements?
- Are there tools that I can use to determine network status?
- What kind of connection does Rutgers University have to the Internet?
What information do I need to report a dialup problem?
Please visit the OIT-TD Dialup page for what details you should include in your problem report. Please contact our Network Operations Center to report dialup issues.
How do I learn more about my network?
If you need information about you local network, start with your local network manager. He or she is responsible for the local connections and devices in you department or building. If you are not sure who to contact, please call or email our NOC and they will assist you in locating him or her.
My department does not have a network liaison, what group can I contact concerning network problems?
Contact the NOC, for further information assistance with directing your complaint to the appropriate group(s).
How do I request an upgrade for my network connection?
Network liaisons can make requests concerning network upgrades. TD currently upgrades network components based on traffic patterns and bandwidth needs. Please contact the NOC for further information and assistance.
How do I request new network space, or an expansion of my current network allocation?
Network liaisons can make requests concerning network allocations. For additional information, please refer to Network Space Allocation, or contact the NOC.
How do I add a host to DNS?
All requests to have hosts registered must be requested by the liaison of a given subnet, he/she can send mail to noc@rutgers.edu requesting for host registration or he can request to have access to process his own data.
How do I update my Host DNS information?
Host registration may be completed using the NETDB (Network Database) tool located on the Hostmaster page. Documentation regarding the tools is also available at the site.
How can I have access to make DNS changes for my subnet(s)?
Access is only granted to registered network liaisons. Information on how to register as a Network Liaison is located at http://hostmaster.rutgers.edu,"Network DNS Data Access management Request form."
How can I get network announcements?
The TD NOC distributes network announcements to the net_people email list. For more information on subscribing to the list, please refer to http://www.td/rutgers.edu/announcements/
Are there tools that I can use to determine network status?
The TD web site offers a variety of tools that report on the current status of RUNET. Please visit http://www.td.rutgers.edu/tools/ for a listing.
What kind of connection does Rutgers University have to the internet?
Rutgers currently has connections to the Internet through Sprint and Verizon, and to Internet2 through MagPI. The network has an OC3 link at 155Mb to Sprint, an OC3 link at 45Mb to Verizon, and an OC3 link at 155Mb to MAGPI.
