VOICE Services and Support

Submit a TD Voice Service Request

University IT staff and users with a valid NetID can use the Voice Services tool to submit voice service requests and/or report problems online at https://tdtools.rutgers.edu/voiceservice/.
The interface is applicable to all New Brunswick/Piscataway telephone services. This includes Legacy Voice Systems, Centrex, and the University VoIP System (Aastra).

⇒Submit a Voice Service Request Online ⇐

Various information regarding the problem or service request is required.  See example below:


After you click on “Submit Request ” a ticket will automatically be created, put in the appropriate queue for action, and a confirmation email will be sent containing the HDRT ticket number for reference.


For voice service emergencies, call at (848) 445-7541 option 2.